NICE TABLET BUT IT HAS IT'S PROBLEMS!

Well my horror story started out when I ordered the tablet. There was a shipping problem (I get super saver shipping, because hello I spent over $300, but after submitting the purchase this somehow changed to where I was charged for shipping). Well I called Amazon customer service and TRIED to talk to the lady in INDIA about the problem and apparently she couldn't understand english (don't figure). Well after that I contacted an agent during live chat, who actually was very nice and helped me get the problem fixed. Shortly after getting the Kindle, I experienced a flickering problem with the screen- like a bad light bulb about to burn out. I contacted Mayday, the first time the young man must have disconnected me (he just dropped my call. The second time I used it, I was told to do a hard reset, but the problem was that she didn't. WHAT she did tell me to do (I learned this later after googling an answer to my problem) was to do a simple, or regular reset (this does not erase all the information and do a fresh reload of the device). Well after learning that you have to go through settings to do a hard reset (from googling it) to the device (several times, I was still stuck with a flickering screen). Needless to say I was SO thrilled in purchasing my FIRST smart device, I don't even own a Smart Phone as of yet, but now I am VERY upset with the whole purchase. I'm glad I didn't rush to write a review right after I received the tablet. I would just like to say that I don't normally right reviews but I thought I really should on this one.

Pros: Fantastic screen, movies look awesome. It does A LOT of different things very well.

Cons: The tablet freezes every now and then. At least several times a day (sometimes more). I then have to reset it, and reload what I was doing at the time. Blue/purple edges? YES... I hate it, I have never used the reader ( I would rather use my old paperwhite). But what REALLY bothers me is that the screen flickers (like a light bulb thinking about burning out). I have sent it back for a refund.